Services
Customer Support
Raytheon Solipsys offers a variety of services aimed at improving the ease of integration and understanding of our many software and technical solutions. Our organization recognizes the value of having support mechanisms readily in place to ensure our customer base has the support to maximize functionality.
Servicing our customers has equal importance in ensuring the satisfaction of our client base. That's why we established the Customer Support Center (CSC). Using cutting-edge data tracking tools and techniques, the CSC provides around-the-clock technical support designed to quickly and accurately respond to customer issues.
CSC Mission Statement:
Raytheon Solipsys Customer Support Center will provide knowledgeable, courteous, and timely support in meeting and exceeding customer service expectations.
Knowledgeable engineers readily available 24x7:
CSC engineers are trained to troubleshoot and support all inquiries regarding our software solutions. To best support the demands of our global customers, the CSC maintains operational status 24 hours per day, 365 days per year. We are always available to assist in the greatest times of need.
Support Strategies:
The goal of the CSC is to maintain proficiency in support of our many unique, customized customer configurations. Our success in doing so is due to the level of time and detail we input into the understanding of technical inquiries, the depth and accuracy of our responses, and the documentation of the lessons learned. By utilizing a robust ticketing system, the CSC has the ability to:
- Maintain historical records of each customer interaction
- Archive customer specific architectural configurations
- Provide ad hoc reporting as needed
- Track licensing and maintenance
With the ability to maintain historical data comes an increased ability to perform analysis of customer needs and lessons learned; which, in turn, facilitates the development of an in-depth knowledge base to better prepare the CSC to assist with all levels of customer inquiries.
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